FAQs

Thanks so much for visiting our little shop.  We hope you've found everything that you are after.  If you have any questions, please do get in touch, or have a look below - we might already have the answer. 
 
Book a Month Subscriptions:
 
Which collection should I choose?
- Each collection is slightly different.  Select different ones to read the various descriptions or, if you'd like to find out more, please get in touch.
 
What books will be sent?
- We tailor each selection to information provided about the recipient.  The more information you give, the more specific the selection will be.  All our books are great reads, loved by many, and chosen with care.
 
What if they have already read one of the books?
- No problem!  Pop us an email to let us know, and we'll sort out getting a replacement to them. 
 
When will they get the books?
- Each book is sent on the first day of the month by Royal Mail 2nd class post.
 
How long will the subscription last?
- For as long as you'd like!  We offer a minimum 3 month subscription and can continue this for as many months as you'd like.  Our current settings allow for up to 12 months but if you'd like to purchase a longer option please get in touch, and we will sort this out for you.
What's the Welcome Pack?
- The Welcome Pack is a collection of cards and treats, including details of the subscription.  This will be dispatched to arrive within 3 days of your order being placed.  The Welcome Pack can either be sent to you, to give to the recipient, or directly to the recipient. 
How do I provide delivery details?
- Please provide a delivery address at check out.  If you would like the Welcome Pack to be sent to a different address to the books, please include this information.
Do you deliver to other countries?
- Yes, we are able to deliver across the globe!  Please get in touch and we will advise delivery costs and timings.  
What does delivery cost?
- Within the UK, absolutely nothing extra - it's included in the price of the subscription.  If you are an international customer and your location isn't provided as a check out option, please get in touch to discuss shipping costs. 
 
Do you offer refunds?
- Unfortunately we are unable to offer refunds after 24 hours of placing the order.  This is as all of our books are sourced individually for each order.
 
Book Hampers:
 
Which hamper should I choose?
- Each hamper is different.  Select different ones to read the various descriptions or, if you'd like to find out more, please get in touch.
 
What books will be sent?
- Please check each Hamper listing for the current titles.
 
What if they have alread read one of the books?
- Get in touch as we might be able to swap out one of the titles for something else.  Alternatively, pick the bespoke Hamper, and we will handpick each book just for them. 
How long does delivery take?
- Our book boxes are sent by courier, and will arrive within 8 working days of placing the order.
Do you deliver to other countries?
- Yes, we are able to deliver across the globe!  Please get in touch and we will advise delivery costs and timings.  
 
What about a gift message?
- Our book hampers come with a gift card so please advise if you'd like a message included. 
 
What does delivery cost?
- Absolutely nothing extra - it's included in the price of the box.
 
Do you offer refunds?
- Unfortunately we are unable to offer refunds after 24 hours of placing the order. 
Other items:
 
What does delivery cost?
- Delivery is extra for our other items.  This is calculated at check out.
 
Do you offer exchanges and refunds?
- We are able to offer exchanges or refunds on all other items.  Please get in touch and we will provide returns information. 
 
Do you deliver to other countries?
- Yes, we are able to deliver across the globe!  Please get in touch and we will advise delivery costs and timings.  
When will my items arrive?
- All items are dispatched within 2 working days, by Royal Mail 2nd class post. 
 
Payments:
 
How do I pay?
- Payments are accepted via Paypal at our check out.  This can be processed with either a Paypal credit, or a debit/credit card. 
- Alternatively we are happy to accept direct debit payments.  Please get in touch for our bank details and to discuss your order. 
To see our terms and conditions click here